International Field Service Technician

International Field Service Technician

Your challenge

Do you like to be hands-on, literally anywhere in the world? Do you enjoy working on smart technology that really matters, in a team that knows how to work together? And would you like to work for a growing company where your work has a direct impact on well-known brands in the food industry? Then this vacancy at ICS Spiral Freezers in Dordrecht is for you.

ICS is looking for an international field service technician who keeps the overview on site, responds quickly to technical challenges and enjoys working with customers. Someone who is not put off by a workplace ten metres up or by working abroad.

ICS builds custom spiral freezers for major names such as Délifrance, Domino’s Pizza, New York Pizza and Bakker Bart. How big are these machines? Think of a steel tower ten metres high, as big as a house. Some installations fill an entire production hall. Customers use them to freeze thousands of products per hour quickly and evenly, so they reach the consumer fresh and in top quality.

What you will do

You often start in an empty production hall and, together with colleagues or local technicians, build up the machine until it runs perfectly. You work with technical drawings on your tablet and coordinate closely with the customer and other parties involved.

You are the technical lead and point of contact on site. You keep the overview, work hands-on, organise the work and adapt quickly to changes. You help solve technical challenges and ensure a safe, tidy workplace. The team in Dordrecht supports you remotely.

How long a job takes depends on the project. Sometimes you are away for a few days, sometimes for a few weeks. You usually work 8 to 10 hours a day. After work there is often time to explore the country or the area. The best part: you only do assembly and installation. No breakdown call-outs or unexpected jobs, so no late-night phone calls or extra shifts.

You will also:

• Coordinate with customers and local technicians during installation
• Find practical solutions to technical questions or issues on the shop floor
• Travel for periods of around two weeks (occasionally three weeks for distant projects)

What we offer

ICS is developing fast and growing strongly internationally. As a technician, you grow with us and contribute directly to that growth. You get a lot of responsibility, freedom on site and a team in Dordrecht that prepares everything well. No unnecessary rules, but short lines of communication and clear agreements.

• Employed directly by ICS. You start on a one-year contract with the prospect of a permanent position. No secondment or temporary agency work.
• A good salary. Depending on your experience, between 2,500 and 5,500 euros gross per month. You fall under the Dutch collective agreement for the small metal industry (cao Klein Metaal), with 25 days of holiday, 13 ADV days and a good pension through PMT.
• Company phone, tablet and van. You get your own service van that you take home, a phone, a tablet and all the workwear you need.
• Allowance for stays abroad. Staying overnight for work? You receive 60 euros per day on weekdays and 120 euros at weekends. For meals and accommodation you receive 75 euros per day, and you stay in a good hotel with breakfast included.
• Share in the success. Through an annual net bonus that starts at a fixed amount (for example 1,000 euros) and can rise considerably depending on your contribution.
• Room for growth and job satisfaction. Have a good idea or want to take a course? You get every opportunity. The team is looked after outside work too, with activities such as a barbecue clinic, Sinterklaas gifts and staff outings.

What you bring

ICS is looking for people who take responsibility, work well with others and enjoy technical work that matters. If travelling, new surroundings and the occasional long day don’t faze you, you’ll quickly feel at home here. With technical insight and a practical mindset, we’ll teach you the rest.

• You speak Dutch and can get by in English, especially with customers and local technicians
• You can read technical drawings
• You are fit, have no fear of heights and hold a category B driving licence

Just finished your studies? You are welcome to apply as well.

Where you will work

You will work at ICS Spiral Freezers in Dordrecht, a company with more than 20 years of experience. What started with four colleagues and an idea has grown into an international player in spiral freezers for the food industry. Your home base is the Dordrecht region, where you regularly return for meetings, preparation or maintenance. The rest of the time you work at customer sites, often abroad. The team is informal, helpful and made up of technicians who are proud of their work. The atmosphere is no-nonsense: say what you do, do what you say and help each other when needed.